The following terms apply to all purchases of products on this Website. By placing an order, you accept and are bound to the terms and conditions below.
- Orders.Your order is subject to cancellation by FHI HEAT, at FHI HEAT’s sole discretion. FHI HEAT is not responsible for pricing, typographical, or other errors, in any offer by FHI HEAT and reserves the right to cancel any orders resulting from such errors.
- Warranties. All FHI HEAT styling tools (styling iron, blow dryer, curling iron and wireless razor) are warranted for one year from the date of purchase against any defects in workmanship or materials (for warranty details please click here.
30-day No-Hassle Return Policy. If the item is DOA (Dead on arrival) or you simply do not like the product, you may return the item within 30-days of the delivery date. The delivery date is recognized as the date in which UPS has recorded the drop off. This is usually verified by the UPS tracking number. Packages sent via US Postal will be verified by the delivery confirmation number. All returns must be in its original packaging. Here are the proper steps:
- Call 877.344.4328 for a Return Authorization Number.
- We will issue you a UPS Return Label, which will be emailed to you.
- You will print out the UPS Return Label.
- You will place the item to be returned in a proper package, apply the UPS Return Label, and drop it off at a UPS Store or your UPS delivery driver.
Important Notice: Any un-authorized returns will be rejected. FHI HEAT will not be responsible for any items that have been sent to us without authorization. If you have any questions, please call us at 877.344.4328.
- Service and Support. Please contact FHI HEAT at 877.344.4328 for product questions and support.
- Shipping. FHI HEAT primarily ships via UPS. If you are shipping your package to a PO BOX or most military addresses, your package will go via USPS. Please note that USPS deliveries will not have a tracking number, only a delivery confirmation number.
Some of our items will come with free shipping. If your item qualifies, you will see a “Free Shipping” tab during checkout. Please make sure you select this option.
FHI HEAT is not responsible for any packages lost or stolen during shipping. All items shipped via UPS will be covered by UPS. If your item is damaged, lost or stolen, a claim must be filed through UPS. To start the claim, you will need to contact us immediately at FHI HEAT at 877.344.4328.
Shipping Costs (Please note all shipping prices are a flat rate, which means you pay per order):
All orders must be received and processed by 4 pm EST. Any orders received after that will be shipped on the next business day.
Please contact FHI HEAT at 877.344.4328 to obtain a Return Authorization Number and return instructions for all warranty related matters. FHI HEAT WILL NOT process any returns without a Return Authorization Number. A proof of purchase is required for all warranty claims.
- UPS Ground - FREE
- UPS 2nd Day Air - $13.00
- UPS Next Day Air Saver - $22.00